Faqs

• Do I need a website?
  Yes, but we can create an affordable website for you if you don’t already have one.


• What if I already have a website?
  eDiningExpress can work seamlessly with existing websites.


• Can customers place orders from my Facebook page?
  Yes, eDiningExpress can easily be added to your Facebook page.


• Can customers place orders from mobile devices?
  Yes, the eDiningExpress menu is optimized for mobile devices. In addition, we provide you with your own branded mobile app.


• How can my customers get the mobile app?
  Your branded mobile app can be downloaded from Google Play (for Android devices) or Apple Store (for iPhones).


• Do I need a computer or any other special equipment?
  No, the only equipment you need is a fax machine or the ability to receive an email message.


• How will I know when an order gets placed?
  eDiningExpress will send you a fax, email or print your order on your POS printers. It can also call you to let you know you have received an order.


• Do I need to use another credit card processing company?
  No, eDiningExpress will work with your existing credit card processor.


• When will I receive the money?
  All payments are immediately processed, the same as if the customer handed you the card.


• Do I have to sign a long-term contract?
  No, you can terminate the service at any time.


• Can I see a demo of the system?
  Yes, please contact us to schedule an online demo.


• What other services do you provide?
  We provide a wide range of website marketing services for restaurants, such as web design, email marketing, social networking, and gift card sales. Please see www.ediningsites.com for more info.


• Why eDiningExpress instead of other vendors?
  Many reasons. Here are a few:


• eDiningExpress has every feature you could ever want in an online ordering system
• The online ordering system is tightly integrated with your website so your customers don’t experience an awkward transition when they look at your menu
• eDiningExpress costs less than competing systems. There are no transaction fees (other than the normal credit card fees that your credit card company charges you).
• We are experts at helping restaurants use the Internet to improve their businesses. We have many complementary technologies and services that you can take advantage of.